Exceptional Customer Service

Hi Graeme ,

I wanted to thank you for the exceptional quality customer service as well as the hospitality of your store. I find that whether you buy a 20$ adapter, a pair of headphones for 400$ or a set of speakers for 20000$ every customer are treated equally and that’s very rare. I walked into your store thinking that I was going to get poor customer service because I am young and don’t look rich at all.  Instead the owner of the store spent a good 30 minutes talking with me about the different products and I was offered a coffee the minute I walked in. I will definatly come back and buy more Grado products as well as some
speakers and an amp. Probably many other things as well.
Thank you very much,
Y.

Passion and motivation

I'd like to take moment to thank you for the warm welcome and time we spent together in your store earlier this week. I thoroughly enjoyed meeting you and understanding more about your business. I'm thrilled with your passion and motivation towards the high end of the audio world and…

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What a sound! Pure Bordeaux.

I have received speakers just one hour ago, and already had a chance to connect them. What a sound! Pure Bordeaux. I truly appreciate your time, expertise and enthusiasm assisting me to make a life-time purchase. I wish you sincerely a wonderful Holiday Season. Best wishes,

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Hospitality and generosity

I wanted to take a second to thank you and everyone at the shop for your hospitality and generosity yesterday during the digital demonstration. The spread you laid out went above and beyond what was necessary or expected. The champagne and orange juice took it one step beyond. A nice way to…

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Professionalism and devotion

Good morning Graeme, I've received speakers thursday night at 7:00 P.M. as promised. After dedicated manutention and very great care of the environment , map the room and placed very professionally the two speakers. It was a joy to watch the work like an artist who his creating a new…

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Fruitcake of the month

L. came home from work, put on his sweat pants, made himself a amaretto and coke with ice, went in the theater, sat down and stared at the blank screen for half an hour. Then he closed his jaw, smiled and said "boy that Jennifer did a great job, I…

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