Exceptional Customer Service

Hi Graeme ,

I wanted to thank you for the exceptional quality customer service as well as the hospitality of your store. I find that whether you buy a 20$ adapter, a pair of headphones for 400$ or a set of speakers for 20000$ every customer are treated equally and that’s very rare. I walked into your store thinking that I was going to get poor customer service because I am young and don’t look rich at all.  Instead the owner of the store spent a good 30 minutes talking with me about the different products and I was offered a coffee the minute I walked in. I will definatly come back and buy more Grado products as well as some
speakers and an amp. Probably many other things as well.
Thank you very much,
Y.

Hospitality and generosity

I wanted to take a second to thank you and everyone at the shop for your hospitality and generosity yesterday during the digital demonstration. The spread you laid out went above and beyond what was necessary or expected. The champagne and orange juice took it one step beyond. A nice way to…

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Thanks for everything – including the scotch

Hi Jennifer It was great seeing and speaking with you at Salon Son et Image and thanks a lot for your invite. Everything was fantastic: the scotch, appetizers, and the most important  - great people! Many thanks for the great time! Oles  

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Courteous and thoughtful

I want to drop you a quick thank-you note for being so courteous and thoughtful late Friday night. I sincerely was not expecting your hospitality, especially so close to your closing. I am impressed that you started up the VTLs for me even though there really wasn’t any time to…

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Professionalism and devotion

Good morning Graeme, I've received speakers thursday night at 7:00 P.M. as promised. After dedicated manutention and very great care of the environment , map the room and placed very professionally the two speakers. It was a joy to watch the work like an artist who his creating a new…

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Overall Great Service

I want to thank all of you for your courteous, caring and overall great service. Have been listening to the new amps and they sound wonderful. They seem to be working perfectly. I am also quite impressed with the Luxman Dac. I'm looking forward to getting all my cd's downloaded to…

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